Privacy Policy

The data controller responsible for your personal data is PERAL Platform. We process data in accordance with Article 28 of the GDPR for data processing agreements.

We collect only the data necessary for dispute resolution services:

• Identity information (name, email, address) provided during registration
• Case-related documents and evidence you voluntarily submit
• Communication data generated during the dispute process
• Technical data including IP addresses and access logs for security purposes
• Consent records demonstrating your agreement to our terms

Under GDPR, you have the following rights regarding your personal data:

• Right of Access (Art. 15): Obtain a copy of your personal data and information about how it is processed
• Right to Rectification (Art. 16): Request correction of inaccurate personal data
• Right to Erasure (Art. 17): Request deletion of your personal data under specific circumstances
• Right to Restriction (Art. 18): Request limitation of processing activities
• Right to Portability (Art. 20): Receive your data in a structured, machine-readable format
• Right to Object (Art. 21): Object to processing based on legitimate interests

We retain your personal data only for as long as necessary to fulfill the purposes outlined:

• Active case data: Retained for 5 years following case closure for legal compliance
• Account data: Retained until account deletion is requested
• Anonymous statistics: May be retained indefinitely for platform improvement